💵 Cash on Delivery 🚚

💵 Pago Contra Reembolso 🚚

🚚 Shipping €4.95 📦 Free on purchases over €60!

FAQs

What is the shipping cost?

We ship to the entire peninsula for only €4.95 . But we have great news: if your order reaches or exceeds €60 , we'll give you free shipping! So you can enjoy your favorite products without worrying about shipping costs.

When will my order arrive?

Your order will be at your door in 48 to 72 hours, not including weekends and holidays.

How can I pay for my order?

We want your shopping experience to be as comfortable as possible, which is why we accept various payment methods. You can pay by credit/debit card, Bizum, PayPal and bank transfer. And don't worry, we take your security very seriously and use a secure payment gateway.

Can I place an order by phone?

Of course. Our friendly customer service team is at your disposal to assist you in placing your orders. Although orders are placed through your account, we can help you throughout the process if you prefer.

What do I do if I receive a defective or incorrect product?

We apologize in advance if that happens. But don't worry, we are here to help. You just have to inform us within 24 hours of receiving the product by sending a message via WhatsApp to this number 632 18 90 61 and we will do our best to resolve it.

What do I do if I have problems with the payment?

Don't let technical issues stop you. If you have problems making a payment, don't hesitate to send a message via WhatsApp to this number 632 18 90 61. Our team is ready to assist you.

Can I return an order?

We want you to be happy with your purchase. If for any reason you are not happy, you have 14 days from receipt of your order to make a return.

How do I know when an out-of-stock item will be back in stock?

We work hard to prevent our products from running out of stock. But if this happens, we do our best to restock as soon as possible. Stay tuned for updates on our website.

How can I track the progress of my order?

Once you place your order, you will receive an email with a tracking number. You can use this number to track your package and know its status in real time.

How can I get advice on which products are best for my hair type?

We know that every hair type is unique and has its own needs. Our team of experts is available to help you select the products that best suit your hair type. Simply send a message via WhatsApp to this number 632 18 90 61 to get personalized advice.

What do I do if my favorite product is out of stock?

We are constantly working to replenish our out-of-stock products. If your favorite product is out of stock, please check back on our website in a few days. You can also send a WhatsApp message to this number 632 18 90 61 to get an estimate of when it will be back in stock.

Desde 2004 En Madrid

Ven y visita
C / del Amparo, 89, LOCAL, 28012 Madrid

Lunes a Sábado
9:30 AM - 8:30 PM