FAQ - Cosmetics Afro Latino

What is the shipping cost?: We ship to the entire peninsula for only €4.95. But, we have great news for you: if your order reaches or exceeds €60, we give you free shipping! So you can enjoy your favorite products without worrying about shipping costs.
When will my order arrive?: Your order will be at your door in 48 hours, excluding weekends and holidays. Hurry? No problem, we also offer a 24 hour delivery option for those cases where you just can't wait.
How can I pay for my order?: We want your shopping experience to be as comfortable as possible, which is why we accept various payment methods. You can pay by credit/debit card, Bizum, PayPal and bank transfer. And don't worry, we take your security very seriously and use a secure payment gateway.
Can I place an order by phone?: Of course. Our friendly customer service team is at your disposal to assist you in placing your orders. Although orders are placed through your account, we can help you throughout the process if you prefer.
What do I do if I receive a defective or incorrect product?: We apologize in advance if that happens. But don't worry, we are here to help you. You just have to inform us within 24 hours of receiving the product by calling 914681349 and we will do everything possible to solve it.
What do I do if I have problems with the payment?: Don't let technical problems stop you. If you have problems making the payment, do not hesitate to call us at 914681349. Our team is ready to assist you.
Can I return an order?: We want you to be satisfied with your purchase. If for any reason you are not satisfied, you have 14 days from receipt of the order to make a return.
How do I know when an out-of-stock item will be back in stock?: We work hard to prevent our products from running out of stock. But if this happens, we do our best to restock as soon as possible. Stay tuned for updates on our website.
What do I do if I have questions about how to use a product?: We want you to get the most out of our products. If you have any questions about how to use one of them, just call 914681349 and our team of experts will be happy to guide you.
How can I track the progress of my order?: Once you place your order, you will receive an email with a tracking number. You can use this number to track your package and know its status in real time.
How can I get advice on which products are best for my hair type?: We know that each type of hair is unique and has its own needs. Our team of experts is available to help you select the products that best suit your hair type. Just call 914681349 to get personalized advice.
What do I do if my favorite product is out of stock?: We are constantly working to replenish our out-of-stock products. If your favorite product is out of stock, please check back on our website in a few days. You can also contact us at 914681349 to get an estimate of when it will be back in stock.